Description
At NNG, we are dedicated to delivering reliable navigation software to millions of drivers and enterprises worldwide.
NNG is looking for a Customer Support Specialist to join our Aftersales Team based in Budapest. You are the ideal candidate if customer support is in your veins and you are motivated by helping partners and end users find effective solutions. You feel confident handling written support requests independently and taking full ownership of cases from start to resolution. If you are experienced in B2B and B2C customer support, familiar with CRM and service desk tools, comfortable working with ticketing systems, and enjoy collaborating with cross-functional teams while maintaining clear documentation and knowledge bases, this role is for you.
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Your Responsibilities
- As a Customer Support Specialist, you will handle service requests and inquiries from NNG’s wide range of partners (B2B) as well as end customers (B2C) on a daily basis, communicating in English and/or Hungarian.
- You will manage support requests in writing through our CRM system and Jira Service Management. (This role does not include voice or chat-based support.)
- You will take full ownership of your cases, collaborating closely with colleagues across teams—such as project managers, sales managers, incident managers, and testers—to ensure smooth information flow and timely resolution of escalations.
- You will create clear and concise documentation, for customer-facing as well as internal purposes, and actively maintain our knowledge base and FAQ content.
- From time to time, you will support our partners by delivering introductory training sessions related to our services.
- You can expect our feedback only in January due to the holiday season. The position is available from the 1st of March, 2026.
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What We Are Looking For
- Advanced English skills (C1)
- Advanced Hungarian skills (C1)
- Knowledge of German or another European language is a plus
- At least 2 years of experience in a first- or second-level IT support role
- Hands-on experience with service desk solutions (preferably Salesforce Service Cloud, HubSpot Service Hub or Jira Service Management)
- Working knowledge of Atlassian Jira and Confluence
- Strong user-level IT skills
- Experience in creating documentation and maintaining knowledge bases
- Clear, effective communication skills
- A strong sense of ownership and responsibility for your work
- Reliable time-management skills
- A proactive, autonomous, and detail-oriented mindset
- Creative problem-solving abilities
- A genuine desire to support customers with patience and empathy
- A positive attitude and strong team spirit
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What Can You Expect From Us in Return
- A job at a successful global company in Hungary
- Competitive compensation and benefits
- Fringe benefits/Cafeteria/AYCM sport pass
- Flexible working hours and hybrid-working model
- Private medical care
- Energizing dynamic and open company culture
- Internal and external training
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Place of Work
- Our headquarters are in Budapest, but we offer you a flexible, hybrid working opportunity!
Want to learn more?
If you would like to know more about the opportunities at NNG, please get in touch with us!
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