Customer Support Specialist

Your Responsibilities

• As a Customer Support Specialist, you will handle service requests and inquiries from NNG’s wide range of partners (B2B) as well as end customers (B2C) on a daily basis, communicating in English and/or Hungarian.
• You will manage support requests in writing through HubSpot and Jira Service Management. (This role does not include voice or chat-based support.)
• You will take full ownership of your cases, collaborating closely with colleagues across teams—such as project managers, sales managers, incident managers, and testers—to ensure smooth information flow and timely resolution of escalations.
• You will create clear and concise documentation, for customer-facing as well as internal purposes, and actively maintain our knowledge base and FAQ content.
• From time to time, you will support our partners by delivering introductory training sessions related to our services.

What We Are Looking For

• Advanced English skills (C1)
• Advanced Hungarian skills (C1)
• Knowledge of German or another European language is a plus
• At least 2 years of experience in a first- or second-level IT support role
• Hands-on experience with service desk solutions (preferably HubSpot Service Hub or Jira Service Management)
• Working knowledge of Atlassian Jira and Confluence
• Strong user-level IT skills
• Experience in creating documentation and maintaining knowledge bases
• Clear, effective communication skills
• A strong sense of ownership and responsibility for your work
• Reliable time-management skills
• A proactive, autonomous, and detail-oriented mindset
• Creative problem-solving abilities
• A genuine desire to support customers with patience and empathy
• A positive attitude and strong team spirit

What Can You Expect From Us In Return

• A job at a successful global company in Hungary
• Competitive compensation and benefits
• Fringe benefits/Cafeteria/AYCM sport pass
• Flexible working hours and hybrid-working model
• Private medical care
• Energizing dynamic and open company culture
• Internal and external training

Place Of Work

Our headquarters are in Budapest, but we offer you a flexible, hybrid working opportunity!